Refund Policy

1. Introduction

At Ahlul Bayt Quran Academy, we are committed to providing high-quality Quran education services. We understand that circumstances may change, and we strive to offer a fair and transparent refund policy for our students.

This Refund Policy outlines the circumstances under which refunds may be granted, the refund process, and important terms and conditions. By using our services, you agree to this Refund Policy.

2. General Refund Policy

2.1 Full Refund Eligibility

You are eligible for a full refund under the following circumstances:

• You request a refund within 7 days of payment and before any classes have been conducted
• We are unable to provide the services you paid for due to our operational limitations
• Technical issues on our end prevent you from accessing our services for an extended period

2.2 Pro-rated Refunds

If you have attended some classes but wish to cancel your subscription, you may be eligible for a pro-rated refund for unused classes, calculated as follows:

• If less than 25% of monthly classes have been attended: 75% refund
• If 25-50% of monthly classes have been attended: 50% refund
• If more than 50% of monthly classes have been attended: No refund

2.3 Free Trial Classes

Our free trial classes are completely free with no obligation. No refund is applicable for free trial sessions as no payment is collected.

3. Non-Refundable Situations

• If more than 50% of the paid classes have been completed in a monthly subscription
• For dissatisfaction with teaching quality after multiple classes have been conducted (we encourage discussing concerns with us first)
• For change of personal circumstances (moving, schedule changes, etc.) after classes have begun
• If the student violates our code of conduct or terms of service
• For specialized or customized course materials that have been delivered
• After 30 days from the date of payment

4. How to Request a Refund

To ensure a smooth refund process, please have the following information ready when contacting us:

• Full name and contact information
• Student name (if different from payer)
• Date of payment and payment method
• Reason for refund request
• Number of classes attended (if applicable)

5. Refund Processing Time

Once your refund request is approved, the processing time depends on your original payment method:

• Credit/Debit Cards: 7-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days
• Other Payment Methods: 7-14 business days

Please note that the refund will be issued to the original payment method used for the purchase. We cannot issue refunds to a different account or payment method.

6. Special Circumstances

6.1 Teacher Unavailability

If your assigned teacher becomes permanently unavailable and we cannot provide a suitable replacement, you will be offered the option to transfer to another teacher or receive a pro-rated refund for unused classes.

6.2 Technical Issues

If technical issues prevent class delivery for more than two consecutive scheduled classes, you may request a refund for those missed classes or receive class credits.

6.3 Dissatisfaction with Service

If you're dissatisfied with our services, we encourage you to contact us first to resolve the issue. We may offer solutions such as teacher replacement, schedule adjustment, or in some cases, a partial refund depending on the circumstances.

7. Cancellation Policy

You may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. No further charges will be made, but no refund will be provided for the current billing cycle unless you qualify under our refund policy.

To cancel your subscription, please contact us at least 3 days before your next billing date to ensure no further charges are processed.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top of this policy.

Continued use of our services after any changes to this policy constitutes your acceptance of the new terms.